Questions & Answers

Rest assured! If your invitation is lost, please contact us by email or phone. We will be happy to help you find the details of your reservation in our system so that you can take advantage of the treatment that was offered to you.

We understand your request, however, our gift cards are non-refundable. But keep in mind that they are not nominative, which means that another person can take advantage of the treatment for you if you wish.

If you want a paper format, we are able to send you the invitation by post, provided that the delivery time corresponds to the desired date. If not, we can send you a personalized gift card by email, which you can print from home! In addition, if you live in the Paris region, you can also come and collect your gift card directly at the Clēmēns store, located at 20 rue des Saints Pères, open from 11 am to 7 pm from Monday to Saturday.

The gift card is valid for 1 year from the date of purchase!

We only specialize in wellness massages. Our sessions exclusively use products such as moisturizers and massage oils.

Absolutely! We offer several options adapted to the needs of athletes and to muscle recovery. This includes lymphatic drainage sessions to promote circulation and eliminate toxins, the use of our saltwater pool to take advantage of the benefits of magnesium and promote muscle relaxation, and postural massage specially designed for athletes to relieve tension and promote recovery.

For reasons of hygiene and comfort, please wear a disposable thong (provided by us), swimsuit bottoms, or underwear during your massage. Please note that these may be stained by the oil used during the massage.

Miracle Face is a drainage method that provides a boost of radiance and redraws the oval of the face. Kobido is a dynamic massage that stimulates the skin's elastic fibers, helping to prevent and reduce wrinkles while providing a rejuvenating and lifting effect.

Draining massage aims to stimulate blood flow and reduce water retention, to achieve a gentle lightness effect and an effect on aqueous cellulite. The Miracle Touch combines drainage and remodeling massage techniques to work on adipose cellulite, in particular It works on the same areas as draining massage, while adding fat remodeling to redraw the body's curves in depth.

We offer a wide range of oils to choose from: Neutral, Monoi, Amber, Mandarin & Yuzu, Oud & Sandalwood, Green Tea.

Absolutely! You can enjoy a relaxing massage for two, in the same cabin, with two practitioners for an even more pleasant shared experience.

Quite the opposite! We adapt the pressure and the areas to be massaged according to the pregnancy to guarantee the safety and comfort of future mothers. All mothers-to-be treatments are reserved for pregnant women after 3 months of pregnancy.

We use the term “terrestrial” to refer to massages that take place on a massage table, as opposed to those that take place in water. This is the more “traditional” massage.

After your treatment, it is important to take care of yourself to optimize the benefits of your experience. Drink at least 1.5 liters of water a day to stay hydrated, give yourself some rest, and take time to focus on yourself.

We do not offer a sauna, steam room, or hot tub. Our services only include the care provided by our practitioners as well as the privatization of salt water or fresh water pools.

It is recommended to wait for the diaper to return before taking advantage of a treatment, to allow your body to fully recover. Your midwife or gynecologist can give you their consent during a postpartum visit.

Massages are exclusively performed in fresh water in order to ensure optimal comfort and to avoid any skin irritation that salt water could cause during a massage.

To guarantee your safety and preserve the serenity of the space, our privatization pools are accessible within a limit of two people.

It is not necessary. Our pools, with a depth of approximately 1.20 meters, offer a secure environment where you can easily walk!

Our pools are maintained at a temperature of 35°C, an ideal temperature where the body does not need to expend energy to cool or warm up, thus promoting maximum relaxation, in an unconscious way! For moms-to-be who are wondering, the temperature poses no risk to you or your baby.

During your aquatic treatments, you will be equipped with floats at the level of the legs and the head. Your practitioner will take care to gently maintain your upper body, allowing you to float on the surface of the water and feel a total sensation of weightlessness. Just let yourself be carried away, we take care of everything!

The saltwater pool is composed of 2 tons of Epsom salt, a magnesium salt known for its many benefits (anti-stress, anti-fatigue, remineralizing), offering a unique weightlessly experience. You can float a maximum of 2 in this pool. The freshwater pool is equipped with a hot tub and floats for a pleasant immersion in the water. We advise you to choose this basin if you have sensitive skin. Please note that the freshwater pool is deeper (1m20) than the saltwater pool (40cm).

We strongly recommend that you avoid heavy meals prior to your treatment. In addition, we recommend that you do not consume coffee on the same day. For the privatization of the saltwater pool, it is preferable to avoid shaving or waxing the days before your treatment in order to avoid micro-cuts.

Yes, we offer the possibility of privatizing our spa for special events. From 10 people, you can book a privatization of the spa for 2 hours for example. To discuss availability and details, please contact us by phone. We are here to answer all your questions and plan your tailor-made event!

We offer packages of 5 sessions, with a reduction of 10 euros on each treatment, as well as packages of 10 sessions, with a reduction of 20 euros on each treatment. Please note that Miracle Touch and 30-minute and 90-minute treatments are not included in these packages.

For all duos! Whether between mother and daughter, between girlfriends, as a couple. Our duo experiences are open to anyone who wants to share a moment of relaxation and well-being together. You can specify it to us when you make your reservation.

Absolutely! Let us know and we'll take care of everything! Whether it's a personalized greeting card, glasses of champagne, or any other detail, we'll do what's necessary to make this moment memorable.

We study each request carefully at the following address contact@spaclemens.com

Although we do not offer catering services, we would be happy to offer you a selection of drinks such as juices, teas, herbal teas, and more, if you wish. They are of course included in your reservation, at no additional cost.

We ask you to arrive 15 minutes early. Take advantage of this moment to change and shower quietly and prepare yourself to fully enjoy your treatment experience in a calm and serene atmosphere.

During the week our latest slot is 7:45pm, while on the weekend it is 6:45pm.

We are open 7 days a week! From 11 am to 9 pm during the week and from 10 am to 8 pm on Saturday and Sunday.

All our treatments are rescheduled (non-cancellable and non-refundable) free of charge up to 72 hours before your appointment. After this period, your gift voucher or the payment for the treatment will be due regardless of the reason.

You can access the “Book” tab on our website, available 24 hours a day. If you need help, advice, or additional information, we will be happy to guide you by email or phone. We are here to support you throughout the Clēmēns experience!

People with inner ear pathologies, otitis, pierced eardrums, vertigo, sea sickness, ENT or respiratory inflammation, heart and respiratory problems (uncontrolled hypertension, heart failure), open wound, herpes zoster and mycosis, or any other skin problem, recent vertebral trauma. Infectious episode: fever, infections and contagious diseases, chronic diseases, uncontrolled epilepsy, acute psychosis and claustrophobia. If you have any of these contraindications please seek the advice of a doctor. If you are affected by any of these contraindications, please consult a doctor before using our services.

For security reasons, access to care facilities and pools is reserved for adults. Unfortunately, even accompanied, minors cannot benefit from these facilities.

Of course, we highly recommend it! However, as a precautionary measure, we only accept visits from the third month of pregnancy, subject to the agreement of your doctor and without the presence of contraindications such as high blood pressure in pregnancy, the threat of premature birth, the threat of premature birth, an open cervix and/or contractions.

We provide a biodegradable disposable thong for massages. You can replace it with a personal underwear or swimsuit that will be in contact with the massage oil.

During aquatic treatments, your hair will be wet. We have everything planned so that at the end of the treatment, you can dry them and style your hair. If you absolutely do not want to get them wet, we advise you to choose a relaxing massage made to measure on the table.

Definitely! It's even a great way to ease period pain. We simply ask you to make the necessary arrangements (wearing a tampon or menstrual cup is mandatory).

Yes, we have provided you with a duo pool.

We respect the hygiene standards imposed by the Paris Regional Health Agency. Our pools are analyzed twice a day and checked by an independent body every month.

Impossible to sink! When floating, you sometimes fall asleep. There is nothing serious about it since we are floating. Because water carries you completely, no part of your body is compressed. Your blood circulation remains fluid, and therefore the unconscious movements of nocturnal twists and turns do not take place. During floating massages, the practitioner secures your sleep.

Yes, one piece, two pieces, swim briefs, swim shorts. You are free!

Your swimsuit is essential. The rest is provided (towels, slippers)! please note that a Vanity area is available, equipped with a hairdryer. We also provide you with micellar water, cotton pads, a swimsuit dryer...

The duration varies according to your choices. You can find the exact time by selecting the treatments you want in the reservation section. However, we ask you to arrive 15 minutes before the start of your treatments in order to be able to start your experience at the time indicated when you booked.

A floating bath is a private bath heated to 35 degrees in which you float alone, or in pairs and without a practitioner. The floating massage is done in a larger private pool, with the practitioner who performs the massage.